Privacy Policy | Novea Legal

Welcome, you have arrived at Novea Legal’s Privacy Policy (referred to in this privacy policy as ‘we’, ‘us’, or ‘our’). We know, we know, it's not exactly a beach read, but protecting your privacy is serious business. So please, grab a comfy chair, maybe a snack, and let’s get into how we keep your personal information safe and sound.

Key Principles

We adhere to the Australian Privacy Principles as per the Privacy Act 1988 (Cth), ensuring the protection of your personal information.

For the purposes of applicable data protection law, (in particular, the General Data Protection Regulation (EU) 2016/679 (the “GDPR”) and the UK Data Protection Act 2018), your data will be controlled by us.

This privacy policy applies whenever we collect your personal information and/or personal data (your personal data). This includes between you, the visitor to this website (whether directly as our customer or as personnel of our customer), and us, the owner and provider of this website and also where we are directed by a third party to process your personal data. This privacy policy applies to our use of any and all data collected by us or provided by you in relation to your use of the website and the provision of our services to you.

Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use and share your personal data in connection with your use of our website. It also explains your rights in relation to your personal data and how to contact us or a relevant regulator in the event you have a complaint.

Types of Personal Information We Collect

To best understand you and your legal matter, we may collect various personal details including:

Name;
Date of birth;
Contact information (addresses, phone numbers, email);
Financial details (for billing);
Information provided during account creation or profile updates;
Preferences and password for using our site;
Information about your business or personal circumstances;
Information in connection with any client surveys, questionnaires and promotions you participate in;
When we use analytical cookies, your device identity and type, I.P. address, geo-location information, page view statistics, advertising data and standard web log information;
Information about third parties; and
Any other additional information shared with us.

How we Collect Personal Information

To keep updated on all things legal, we collect personal information through:

Site usage (account creation, enquiries, profile updates, purchases, downloads, reviews, comments, etc.)
Direct communication (phone, email, forms)
Cookies and IP addresses for session management and security

Use of Personal Information

Your personal information may be used to:

to provide services or information to you;
for record keeping and administrative purposes;
to comply with our legal obligations, resolve disputes or enforce our agreements with third parties;
where we have your consent, including to send you marketing and promotional messages and other information that may be of interest to you. In this regard, we may use email, SMS, social media or mail to send you direct marketing communications. You can opt-out of receiving marketing materials from us by using the opt-out facility provided (e.g. an unsubscribe link);
for our legitimate interests including
1. to improve and optimise our service offering and customer experience;
2. to send you administrative messages, reminders, notices, updates and other information requested by you;
3. to consider an application of employment from you; and
4. the delivery of our services.
to develop and carry out marketing activities and to conduct market research and analysis and develop statistics;

Sharing Your Data

We won’t endeavour to share your information with anyone else, however, we may be required to share your information with:

Legal representatives, credit agencies, auditors, and regulators
Authorities for legal compliance
service providers and other affiliated third parties to enable us to provide our services to you including other professional advisers such as IT, accountants, or auditors and/or overseas counsel.

How Long we Keep Data

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. We will securely destroy your personal data in accordance with applicable laws and regulations.

Security

We take reasonable steps to ensure your personal data is secure and protected from misuse or unauthorised access. Our information technology systems are password protected, and we use a range of administrative and technical measures to protect these systems. However, we cannot guarantee the security of your personal data.

Links to Other Websites

Our website may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of those linked websites and we suggest you review the privacy policies of those websites before using them.

Your Rights

You have various rights with respect to our use of your personal data:

Access: You have the right to obtain access to your information (if we’re processing it) and certain other information (similar to that provided in this privacy notice). This is so that you’re aware and can check that we’re using your information in accordance with data protection law.
Be informed: You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights. This is why we’re providing you with the information in this privacy policy.
Rectification: We aim to keep your personal data accurate, current, and complete. We encourage you to contact us using our contact form to let us know if any of your personal data is not accurate or changes, so that we can keep your personal data up-to-date.
Objecting: You also have the right to object to processing of your personal data in certain circumstances, including processing for direct marketing.
Restricting: You have the right to ‘block’ or suppress further use of your information. When processing is restricted, we can still store your information, but may not use it further.
Erasure: You have the right to ask us to erase your personal data when the personal data is no longer necessary for the purposes for which it was collected, or when, among other things, your personal data have been unlawfully processed.
Portability: You have the right to request that some of your personal data is provided to you, or to another data controller, in a commonly used, machine-readable format.
Complaints: If you believe that your data protection rights may have been breached, you have the right to lodge a complaint with the applicable supervisory authority. In the UK, the supervisory authority is the Information Commissioner’s Office.
Withdraw consent: If you have given your consent to anything we do with your personal data, you have the right to withdraw your consent at any time. This includes your right to withdraw consent to us using your personal data for marketing purposes.

You may, at any time, exercise any of the above rights, by contacting our email address provided below.

Transfers Outside the European Economic AREA (‘EEA’)

To provide our services, we may transfer the personal data we collect to countries outside of the UK or EEA which do not provide the same level of data protection as the country in which you reside and are not recognised by the European Commission as providing an adequate level of data protection.

When we do this, we will make sure that it is protected to the same extent as in the EEA and UK as we will put in place appropriate safeguards to protect your personal data, which may include standard contractual clauses.

Cookies are small pieces of data stored on a user's device while browsing a website. they are used to remember user preferences, provide a personalised experience, and help improve the website. Our website uses essential, analytical and marketing cookies:

if necessary for the website to function properly.
to analyse how users interact with our website, so we can improve its performance.
to remember your preferences.
to manage account signups.
to keep you logged in.
to facilitate transactions.
to display relevant notifications.
to store data you submit.

By using our website, you consent to the use of cookies in accordance with this policy. you can manage your cookie preferences by adjusting your browser settings. Please note that disabling cookies may affect the functionality of the website.

Contact and Access

To inquire about your personal information or report a privacy concern, email us at family@novealegal.com.au. You can also request access to your personal information or ask for corrections.

Policy Changes

We may update this policy as needed, in line with legal requirements. Updates will be posted on our website.

For more information on the Australian Privacy Act and Privacy Principles, visit the Australian Information Commissioner’s website at oaic.gov.au.

You did it, you got through Novea Legal’s Privacy Policy! Cheers to knowing your privacy is in good hands.